Returns, Refunds & Cancellations Policy

We want you to be happy with your purchase. If something is not right, please review our returns and refunds policy below.

30-Day Returns

We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be in the same condition in which you received it

• Be unworn and unused

• Have all original tags attached

• Be returned in its original packaging

• Include your receipt or other proof of purchase

To request a return, please contact us at support@carterandwilson.com.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Once your return request has been accepted, we will provide you with return instructions and, where applicable, a return shipping label.

If you have any questions about a return, please contact support@carterandwilson.com.

Cancellations

If you wish to cancel an order, please contact us at support@carterandwilson.com as soon as possible after placing your order.

We will do our best to accommodate cancellation requests. However, if your order has already been processed or shipped, we may no longer be able to cancel it.

If an order can no longer be cancelled, you may request a return after receiving it in accordance with our return policy above.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is defective, damaged, or you have received the wrong item, please contact us as soon as possible at support@carterandwilson.com.

Please provide details of the issue so that we can review the situation and make it right.

Exceptions & Non-Returnable Items

Certain types of products cannot be returned, including:

• Perishable goods, such as food, flowers or plants

• Custom-made, personalised or special-order products

• Personal care goods, such as beauty products

• Hazardous materials

• Flammable liquids or gases

Please contact us if you are unsure whether your item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to receive a different item is to return the item you currently have.

Once your return has been accepted, you can place a separate order for the replacement item you would like.

European Union — 14-Day Cooling-Off Period

If your order is being delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide a justification.

Returned items must still be:

• In the same condition in which they were received

• Unworn and unused

• With all original tags

• In their original packaging

You will also need your receipt or proof of purchase.

This right applies notwithstanding our standard return policy above.

Refunds

Once we have received and inspected your returned item, we will notify you and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have still not received it, please contact us at:

support@carterandwilson.com

Contact

For any questions regarding returns, refunds or cancellations, please contact:

Carter & Wilson
Email: support@carterandwilson.com